At California’s Valued Trust (CVT) we are proud of our service to the education community in California and pleased to have you as an active member of our more than 158,000 participants. CVT serves districts and chapters throughout the entire state of California, both rural and urban regions. We provide benefits to classified, certificated, management/confidential employees and trustees.
We know you’re busy and this section is intended to help you get the most out of your benefits and put information at your fingertips. If you can’t find what you are looking for or just want to talk to a human being, we have a whole team of very skilled staff members who are here to help you with any and all questions you may have. Just contact:
CVT’s Member Services at 800-288-9870 or email at MemberServices@CVTrust.org.
What are you looking for? Click one of the topics below to get more information.
1. Who Do I call
From time to time you may wish to call and ask questions about your benefits, options and other matters. Who do you call for what type of information? This section should help you find the right source.
You should contact your District office for questions about:
- Payroll deductions
- Plan coverage beginning or ending dates
- Change of address or phone number
- Enrolling dependents (family member, spouse, domestic partner, newborn, etc.)
- Removing a dependent (due to divorce, an over-age, etc.)
- Dependent status change (getting married, death in the family, etc.)
Your district office will forward any required paperwork to CVT, when applicable.)
California’s Valued Trust
- Eligibility questions
- Replace or request an additional ID card
- Retiree health benefit coverage questions
- COBRA coverage, (continuing benefit coverage through CVT, after terminating employment)
- Insurance carrier phone numbers, not listed on your insurance card(s)
CVT’s toll-free line 1-800-288-9870 is answered Monday-Friday, 8 am to 5 pm. CVT operates without a “phone tree” and every call is answered by a receptionist and forwarded to the requested person or member services representative assigned to your district or chapter. An answering machine is also available to leave a message after normal business hours. Members may also email CVT anytime firstname.lastname@example.org.
Contacting Your Carrier
CVT provides the best-of-the-best in healthcare. Being a member of CVT brings you many different partners who are leading carriers in the healthcare industry. You may see many different products and provider names associated with your benefits, but it’s important to note they are your partners through CVT.
You should contact your carrier (Anthem Blue Cross, HealthComp for Blue Shield of California or Kaiser Permanente) if you have questions about the following:
- Explanation of benefits (EOB)
- Out of Pocket Maximums
- Claims status
- Billing or balance billing by a provider service
- Coordination of benefits (COB)
- Prior authorization is required
- Prescription Transfers
- Prior authorizations for medications
- Specialty medications
Contacting Anthem Blue Cross for PPO or HMO Members
Anthem supports CVT members with a dedicated unit, staffed with 17 associates who are well versed about CVT benefit programs. They are available to answer questions regarding your benefits, claims, provider billings and authorizations. They can be reached at (800) 234-4333.
Contacting HealthComp for Blue Shield of California PPO Members
HealthComp is the third-party administrator for CVT’s Blue Shield PPO plans. They provide members access to medical benefit information, claim status, Coordination of Benefits (COB) and Explanation of Benefits (EOB). HealthComp can be reached at (800) 442-7247.
Contacting CVS/caremark for PPO Plan Members
CVS/caremark supports CVT PPO members (Anthem or Blue Shield) with their prescription drug coverage by calling (888) 354-6390 or visit caremark.com.
Contacting Blue Shield of California for HMO Members
Blue Shield supports CVT members with an HMO plan by calling (855) 256-9404 or by visiting blueshieldca.com.
Contacting Kaiser Permanente for HMO Members
Kaiser Permanente supports CVT members on an HMO plan by calling (800) 234-4333 or visiting the my.kp.org/cvt/.
2. Membership Information
Active Employee Eligibility Policy – This document is an overview of the eligibility policy for employees, dependents of full time employees and part-time employees. It describes who is qualified for coverage.
PPO Medical and Prescription Identification (ID) Card –need help understanding your member ID card, click on the link below that pertains to your provider: Anthem Blue Cross or Blue Shield of California for a useful sheet that will help you.
Change of Address
To ensure the receipt of important documents regarding your benefits, please contact your district office and provide your updated contact information. The district office will then forward the changes to the CVT office. In addition to informing the district you may send your changes in writing to our office by mail, fax, or email to email@example.com. Please include your name, ID number, new address, phone number (if applicable) and signature of the subscriber.
Do we have your Email?
We often send special added value services via email. If you have not provided CVT with your email you can call Member Services at 800-288-9870 and provide your email address. Only our authorized partners such as MDLIVE are allowed to send you information. They send special coupons and incentives that many members appreciate.
Want a simpler and more convenient way to access your benefits? CVT's online benefit management system - MyCVT - can provide you with 24/7 access to your CVT benefits. Once registered, you can view your personal CVT plan information, dependent coverage, connect with your specific carriers to view claim details including out-of-pocket expenses, even print a PPO plan ID card and more!
If your district has chosen to use MyCVT for enrollment purposes, you may can also save a lot of time and make it convenient for yourself by using MyCVT for benefit enrollment and document sharing through this single online service between you, your district and CVT. The website is password-protected, secure and confidential! To enroll click on the link below:
4. Products (Medical Benefit Plans)
You can review all the medical plans CVT offers by clicking on this link:
If you are interested in viewing plan benefit details of all covered expenses or exclusions and limitations, please refer to your Evidence of Coverage (EOC) which can be accessed by clicking on the link below:
From time to time you may need a claim form or change your address. We have assembled all the forms in one convenient location, to view all forms please click on the link below:
6. Useful Links
There are times when you might have to call one of our provider/partners. We have put together a complete list of phone numbers. To view the list, click on the link below:
7. Helpful Resources
In addition to forms, brochures and videos about your Medical and Pharmacy benefits, you will find other resources that may be of interest or help, these include:
Webinars- Healthcare Reform, Understanding your PPO plan and Pharmacy benefits are available. Click on the link:
Newsletters – CVT publishes a quarterly newsletter for members which will keep you completely up to date on plan changes, our added value programs, CVT news of interest, incentive programs and more. The newsletter is called The Trustline and it will be mailed to your home. Recent issues are available at:
Heath Insurance Glossary – Not sure what a term means? Click on the link below. You will find a comprehensive list of terms and their definitions.
8. Added Value Services
CVT offers a number of free or low-cost programs to eligible members. These programs include:
Beacon Health Options Employee Assistance Program (EAP) - EAP is provided at no cost to all CVT subscribers with medical coverage. Employees and their family members can receive free, confidential assistance to help with personal and professional goals, managing daily stress and developing fulfilling relationships. Benefits include counseling, legal and financial services. For more information, click here Beacon Health Options Employee Assistance Program.
ConsumerMedical, Your Medical Ally - ConsumerMedical provides free, expert medical guidance for any condition. As Your Medical Ally, ConsumerMedical offers confidential, one-on-one support to help you make informed decisions about medical care and treatment. This valuable benefits is provided at no cost to all active and non-Medicare retiree members and their eligible dependents who have coverage through a CVT PPO plan. For more information, click here ConsumerMedical.
Fit for Life Wellbeing Program - This is a CVT initiative designed to provide our members with healthy lifestyle opportunities. CVT, in partnership with our vendors, provide health and wellness services including district-wide, on-site biometric health screenings, flu shot clinics and seminars on various topics. For more information, click here Fit for Life Wellbeing Program.
MDLIVE® - As a PPO plan member, you can use MDLIVE® for around-the clock on-demand access to a national network of board certified doctors who can diagnose, recommend treatment, and prescribe medication (if appropriate). With MDLIVE®, you can speak to a doctor anytime, anywhere through secure video or on the phone. Access MDLIVE for $0 copay any time for most Anthem Blue Cross and Blue Shield PPO plans and Sutter Health | Aetna PPO. Anthem Blue Cross and Blue Shield HDHP and Sutter Health | Aetna HSA Plans are subject to deductible/coinsurance.
MDLIVE® Behavioral Health Services - MDLIVE®'s caring counselors and psychiatrists are always ready to listen. CVT offers PPO members (non-Medicare) MDLIVE® Behavioral Health, virtual behavioral health services that give you access to caring, compassionate counselors, and psychiatrists by appointment via secure video. MDLIVE® Behavioral Health provides affordable, confidential virtual treatment for a variety of behavioral health needs such as depression, anxiety, trauma and loss, substance use and more. In most cases, Behavioral Health consultation fees are the same as your physician office visit. Payment will be collected at the time of your consultation. For your convenience, MDLIVE® will accept debit cards and most major credit cards.
For more information, click here MDLIVE®.
Teladoc For Blue Shield HMO Members – For Blue Shield HMO Members Teladoc is a simple way to access qualified doctors anytime, anywhere and get the care you need when you can’t see your regular physician. It is a convenient and affordable option for quality care for only $5. For more information, click here Teladoc For Blue Shield HMO Members.
9. Healthcare Literacy
CVT is committed to helping you wade through the complex and confusing world of healthcare. At CVT, we invest time and resources into the education of our members because we believe knowledge is powerful medicine. Below you will find several links that will provide you with educational materials that will help you.
Know Your CVT Benefits – A brochures series and a video collection that provides basics about Healthcare costs, medical plan choices, PPO Pharmacy benefits, finding non- emergency care and ways to save on health care. To see and/or download these, click on the link below:
10. Other Resources and Information
The programs and links above are just a few of the many resources CVT provides its members. We encourage you to search this website for more information about medical plans, dental and vision programs, group term life insurance and even Health Savings Accounts. You can also see our administrative team and the history of CVT.
Just remember if you need help, don’t hesitate to call CVT Member Services at 800-288-9870 or email at MemberServices@CVTrust.org.
We are available Monday-Friday. 8:00 pm – 5:00 pm. If you call at other times, you can leave a message. Please leave your name, phone number, school district name and the best time to call you back. Your member services representative will call you back the next business day.