Mental illness affects millions of people worldwide, but many don't seek help due to stigma, access to care, or misconceptions. However, people with mental illness can live full and rewarding lives with proper support and treatment. Mental illnesses are caused by chemical imbalances in the brain and can trigger a range of symptoms, including depression, anxiety, mood swings, and hallucinations. People may be afraid to seek help due to concerns about their job or relationships, but employees are protected by laws that safeguard privacy and prevent discrimination.

Communication forms the foundations of all relationships – at home, in the community, and at work. Communication does not only mean speaking skills, it is just one of the components. Typically, the speaker is perceived as powerful and in control, and the listener as passive, but actually the reverse is true. When we listen to others, we assess how to approach them and can then establish a rapport. The speaker then feels good about being heard and listens attentively to what we say.